FAQ

Here are some answers to our most frequently asked questions

General

How is the Musician’s Atlas different from other contact databases?

The Musician’s Atlas contains more up-to-date details and more categories than any other contact database. Our research team actively updates data & adds new listings. The service also features many useful tools such as extensive search filters, the ability to bookmark listings in one place, and bulk emailing to listing contacts & uploaded fan lists. Competing databases are usually smaller and poorly maintained, include inaccurate or outdated info, and offer limited search functions or other tools.

Where can I compare the different membership levels?

Visit our pricing page here.

Who uses the Musician’s Atlas?

Over half of our subscribers are recording musicians and songwriters. We also have a strong showing of touring musicians and managers. Others include record labels, booking agents, publicists, promoters, producers, publishers, and distributors. The Musician’s Atlas is a great resource for practically anybody in the music biz.

Why is there a fee for some memberships?

In addition to our Free membership, The Musician’s Atlas also offers more advanced membership levels with a range of additional features. The fees help cover continual upkeep in order to provide technical maintenance and ensure the most up-to-date and qualified information.

Do listings pay to be included?

No.

How do you add or update listings?

Many of our new listings are suggested by our own subscribers. From there, we have researchers who will gather the info for the listing. Every attempt is made to contact the business directly either through phone or email and give them a chance to provide us with information for their listing. As a last resort, we confirm and update the info through their websites.

How often are listings updated?

Emails & websites are checked and updated on a monthly basis. Our invalid email addresses usually remain below 1%. All other information is checked 1-3 times per year.

Why do I see closed listings?

Recently closed listings may be marked as such for a limited time & then eventually deleted.

What if I find a listing that’s changed since last updated by you?

As you know, the music industry changes quickly. If you find any new or updated info we don’t currently have, simply hit the “Fix Listing” button at the top of the listing’s page. This will open up a form where you can let us know.

How many emails can I send out from my Atlas account at a time?

The Musician’s Atlas utilizes Gmail and Hotmail accounts. We encourage users to read their individual guidelines for sending bulk email. Due to their imposed limitations which prevent misuse, only 50-80 emails will be sent per hour.
 Whatever is NOT sent is stored in your email queue to be sent out automatically each hour.

An email has bounced – does that mean the email is wrong?

Not necessarily. Occasionally, email boxes become temporarily unavailable or full. Sometimes, an email will bounced back from a valid address because it thinks your message is spam. Other times, a bounced email may be an indicator that the email is now invalid. It’s always best to check the website of the listing or call the listing to make sure. If you spot an new or updated email at their website, we encourage you to inform us using the “Fix Listing” link at the top of the listing.

I have a question that’s not addressed here. How can I get help?

You can reach us via phone or email form. Visit our Contact Us page.

Billing

Will I lose all my records if I cancel my Atlas account for a few months?

No, we save all subscriber info. Accounts can be restarted with all previous info re-instated.

Is there a fee to re-activate my account?

There is no re-activation fee.

How do I cancel my account?

Log in to your account. Click your email address in the top menu. This will take you to your profile page. The cancel option is at the bottom of the page. 

After cancelling, do I maintain access to my account until the end of my billing cycle?

No. When you cancel, you lose access to your account immediately. We suggest cancelling the day before your renewal day. Or you can contact us to automatically set your account to expire before the renewal.

Why was my credit card automatically charged?

All our subscription plans (except for the Free membership) are set up to automatically renew each cycle. You may cancel your account at any time.

Why has my account been suspended?

Accounts become suspended due to invalid or expired credit card information. Users will be sent an email informing them so they can log in, re-select a membership level, and provide the updated billing info. 

How can I change my credit card info?


Log in and click on My Billing. Make the appropriate changes and then click on “Update.” If your account was suspended or cancelled, you must first select a membership level to process.

Where can I purchase a print edition of the Musician’s Atlas?

The last print edition was published in 2009 and we are no longer offering it for sale.

Technical

I clicked SEND for my bulk email campaign and nothing is happening. Did I do something wrong?

No. Please only click the SEND button once and wait patiently until you receive a success message.

Can I copy Atlas listings or get an Excel spreadsheet of listings?

No. There is no function to export our database. Unless otherwise specified, the content of The Musician’s Atlas including, but not limited to, text, graphics, logos, buttons, images, data compilations, icons, and code, is the exclusive property of Music Resource Group and is protected by United States and international copyright laws.


Can I export MyLists before I cancel?


No, but if you decide to cancel, your MyLists will be saved and can be viewed if you decide to re-activate your account.

I sent my material to an Atlas listing – does that mean they’ll book/sign/interview me?


The Musician’s Atlas cannot guarantee a response like that from any of our listings. In addition, it’s usually best to establish a relationship before signing or hiring anyone.

Why doesn’t the Musician’s Atlas list all music businesses in my area?

We do our best to include as many qualified listings as possible. If you know of any listings we don’t currently have, we encourage you to get in touch with us about adding them.

Why might the info in the Musician’s Atlas be different than what’s on the listing’s own website?

Occasionally, the listing’s website may be outdated. However, it may be the case that they’ve updated some info since lasting checking in with us. Inform us using the “Fix Listing” link at the top of the listing. A researcher will investigate the discrepancy and follow up with you.

How do I recommend a listing you don’t have?

On the left side of the page is a link for “Feedback.” Click this and provide the details for the new listing.